![]() ![]() Identify ways to introduce customers to best self-service and self-support tools that enable them to maximize the functions and features of their product.Take ownership of resolving customer needs, coordinate and execute solutions, and ensure full completion of all related tasks and required follow upĬommunicate tailored, clear, and concise solutions to customers, written and verbally. Troubleshoot and provide on the spot resolutions or partner with internal and external partners to resolve customer issues in a timely manner Partner with our customers to effectively resolve issues, involving product knowledge, sales & after sales support, ecommerce, and with minimal customer effort and timeĪnswer how-to questions and help customers learn how to operate, maintain, and troubleshoot complex products May assist customer with new account set up and performs maintenance for existing accounts.ĭevelop thorough knowledge of wide range of premium appliancesĪssist customers to identify the best product for their needs and wants, offers complementing products, and maintenance goods that enhance the use of their purchase May create and/or update customer support cases, as needed and determines the correct support queue for submission and resolution. Maintains a strong level of professionalism working to establish a positive rapport with every customer via call, chat, or case.ĭocuments product issues and enhancements escalating information to leadership.Opportunity for monthly performance incentivesīenefits package (Medical, Vision, Dental) This position supports all inbound calls, providing account management and overall general questions.Ī diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow withĮndless career opportunities and clear paths for career development No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. ![]() This philosophy drives everything we do and creates the framework for how we treat our customers and our staff. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. Every day we spread positivity through others' lives through compassionate customer interactions and genuine problem solving with a human touch. Does your checklist have meeting new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. Think about making a check list with all of the things that would make you feel good at work. ![]()
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